1. Who We Are
Sky Wild Safaris ("we", "us", "our") is a luxury safari operator based in Nairobi, Kenya. We are committed to protecting your personal information and your right to privacy. If you have any questions about this policy, contact us at info@skywildsafaris.co.ke.
2. Information We Collect
We collect information you provide directly to us when you:
- Submit an enquiry or contact form on our website
- Send us a message via WhatsApp or email
- Book or request a quote for a safari
- Subscribe to our newsletter or updates
This information may include your name, email address, phone number, travel dates, group size, budget preferences, dietary requirements, and any other details relevant to planning your safari.
We also automatically collect certain technical information when you visit our website, including your IP address, browser type, referring URLs, and pages visited, through standard server logs and cookies.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and create personalised safari itineraries
- Process bookings and manage your safari arrangements
- Communicate with you about your trip before, during, and after travel
- Send you relevant travel inspiration and updates (only where you have opted in)
- Improve our website and services
- Comply with legal obligations
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Trusted lodges, camps, airlines, and ground operators necessary to fulfil your safari booking
- Service providers who assist us in operating our website and business (subject to confidentiality obligations)
- Regulatory or law enforcement authorities where required by law
All third-party partners we work with are carefully selected and bound by their own privacy commitments.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Enquiry data is typically retained for up to 3 years. Booking records may be retained for up to 7 years for accounting and legal purposes.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for marketing communications at any time
- Lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us at info@skywildsafaris.co.ke.
7. Cookies
Our website uses essential cookies to function properly. We do not currently use third-party tracking or advertising cookies. You may disable cookies in your browser settings, though this may affect website functionality.
8. Security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites (such as lodges or booking platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be posted on this page with the updated date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: info@skywildsafaris.co.ke
- WhatsApp: +254 715 215 297
- Address: Nairobi, Kenya